Lesson 7

As an update of my $ 100 project I can say that my business is giving gradual results. We already had our first sale and we have 2 more orders for next week. We even made a label for the snow jars. Here a picture of my first valuable clients.






This week I learned a lot about how to learn to value clients in a way that builds a relationship of trust with the goal of maximizing profits with them in the long run.

One of the concepts that caught my attention this week is to give your new employees $ 2000 to quit the job, this concept implemented by Zappos company is a little risky but seeing it from a bigger perspective it will bring you better results because your employees will be committed to the values of the company in such a way that will be reflected in higher profits at the end of the day.

I really liked how we were taught to treat clients with the assignments of Harvard manage mentor.One of the things that hit me the most is the implementation of the three r's because thanks to it we can learn why loyal customers are more profitable.

In the Jet Blue Experience video I liked the way they channel customer needs into their budget, offering a better service in such a way that even benefits the company itself,I would never have imagined that the fact that they help you unload your luggage, is to make the time more productive.




For Stew Leonard ear"you eggnog is sour" was hard for his ego but thanks to his wife who tell him:"I don't blame her at all," ..."You didn't listen to her. You contradicted her and practically called her a liar. I hope you are not going to run your store like other store managers, who think all customers are trying to put something over on them. They don't trust us -- but we fix them -- WE JUST NEVER GO BACK!"

Thanks to this incident he was able to implement the two golden rules in his company

1: the customer is always right.

2 if the customer is wrong read rule number 1.

In short if we make customer service a priority in our company we will have short and long term results that will reflect better profits for the company.